Usability heuristics with the inbox

Usability heuristics: email inbox

In class, we talked about what some common heuristics for an email inbox were. Among many things, we discussed the organization of mail into folders, usuall managed on the left side. In order to start writing a new email, there is usually a bigger “compose” button that is differentiated by color.

Moreover, once you’re typing the email, the design of the email box is such that one works from top to bottom, starting with addressing the letter, having a greeting or subject line, then proceeding with the body of the message. Once all that is done, you can send the email by hitting the send button below all these entries.